2 Jobs found

HybridShift hours: Mo - Sunday 9-23.00Banking:  3.11. or 11.11. or 15.12.DUTIES AND RESPONSIBILITIES:- Management of incoming calls, chats and emails, • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and case handling quotas • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies REQUIREMENTS:- Native/Fluent in German or Dutch  & Fluent in English (at least B2 level), both orally and written- Holder of a high school diploma or equivalent- Previous work experience in customer s...

HybridShift hours: Mo - Sunday 9-23.00Banking: 3.11. DUTIES AND RESPONSIBILITIES:- Management of incoming calls, chats and emails, • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and case handling quotas • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies REQUIREMENTS:- Native/Fluent in Italian  & Fluent in English (at least B2 level), both orally and written- Holder of a high school diploma or equivalent- Previous work experience in customer services experience- Ability ...